During the week of February 12-16, 2024, our furnace variable speed motor started banging and rattling very loudly when it would kick on. We struggled thru the weekend, and on Monday the 19th, I called Steve's Htg and Cooling first thing that morning. The call taker was very pleasant, and to my surprise, she was able to get someone out to our home that afternoon. She gave a 2 hour window between 2 and 4 p.m. About 3:30 p.m., Josh showed up and it took about 10 minutes for him to trouble shoot the problem, and correct it. Cost the price of a trouble call, but at least it was determined the motor did not need replacing.A little back story, Steve's Htg and Cooling had installed a new furnace, A/C compressor, A-coil and home humidifier in 2018. The motor was under warranty at this time, but not the labor charge. Josh notified me that Steve's had been sold a few years ago The previous owners had retired, and I will say the service did not suffer. The person I had contacted that morning, Wendy, was very pleasant and like I alluded to earlier, surprised me by obtaining this trouble call on the same day.While Josh was here, I asked about replacing the humidifier filter, but we noted the build up of calcium deposits plugging up the saddle valve and water line used for the humidifier. He gave me two options to fix, (1) installing a new saddle valve, or (2) replacing the section of water pipe for the water supply and using a 90 degree ball valve instead of a saddle valve. I went with the pipe replacement. Tho more expensive, I already had 2 saddle valves on the pipe, no sense in placing a third, which would invariably plug it up also. He set up an appointment for Wednesday, the 21st.On Wednesday, Dylan showed up within the agreed on 2 hour window. He was able to perform the pipe replacement and filter replacement within an hour, and was conscientious about cleaning up the area. He was personable and even pulled a plugged nozzle off the hallway bathroom sink, when after turning on the water supply to the house, it seemed to have low pressure on the supply side.Service was not free, obviously, but the work and results of said work were definitely very reasonable. Also, unlike some companies I know of, the trouble shooting of the original problem (fan) was corrected quickly and no attempt to upsell me a new fan when it was not needed. Like I said earlier, fan was under warranty, but the labor was not.I highly recommend this company. They are my company of choice regarding heating and cooling problems. Luckily, the members of Steve's Htg and Cooling that I dealt with (Wendy, Josh, and Dylan) were very professional and corrected our problem in a very timely and cost conscious manner. From my Navy days, I must give out a solid "Bravo Zulu!"Ron Meade